Return & Refund Policy
Effective Date: 05/31/2026
All Vac Vacuums Sales And Service
At All Vac Vacuums Sales And Service, customer satisfaction is an important part of our business. We strive to provide reliable vacuum cleaners, quality replacement parts, and dependable customer service.
If you are not completely satisfied with an eligible purchase, this Return & Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds.
By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
We accept eligible returns within 30 days of the delivery date.
To qualify for a return, the product must meet all of the following requirements:
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Unused and in original condition
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Free from signs of installation, wear, damage, or alteration
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Returned in the original packaging
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Include all accessories, manuals, documentation, and components
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Accompanied by valid proof of purchase
Returns that do not meet these requirements may be denied or may qualify only for a partial refund where permitted by law.
Returns requested more than 30 days after delivery are generally not eligible for acceptance.
How to Request a Return
To initiate a return, please contact our customer support team before returning any product.
Return Request Information
Please provide:
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Order number
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Customer name
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Email address used during purchase
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Reason for return
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Photos of the product if requested
Our team will review your request and provide return instructions if the return is approved.
Unauthorized returns submitted without prior approval may experience delays or may not be eligible for processing.
Return Method
To ensure a smooth and efficient return process, customers must first contact our customer support team and obtain return authorization before returning any item.
Approved returns may be submitted through one of the following methods:
Return by Mail
Customers may return approved products using a shipping carrier after receiving return instructions from our support team.
Return to Our Physical Store
Customers may also return approved products in person at our physical store location:
All Vac Vacuums Sales And Service
3619 Telegraph Rd
Ventura, CA 93003
United States
Before visiting our store for a return, customers are encouraged to contact us in advance to obtain return authorization and confirm eligibility.
Products returned without prior approval may experience processing delays or may not qualify for a refund.
Our goal is to provide a convenient, transparent, and customer-friendly return process while ensuring all returns are properly reviewed and processed.
Return Shipping
For approved returns, return shipping instructions will be provided by our customer support team.
Customer Responsibility
If the return is due to:
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Ordering the wrong item
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Change of mind
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Product no longer needed
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Customer preference
The customer may be responsible for return shipping costs.
Company Responsibility
If the return is approved because:
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The wrong item was shipped
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The item arrived damaged
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The item arrived defective
We may provide a return shipping label or alternative return solution at our discretion.
No Restocking Fee
We do not charge a restocking fee for approved returns that meet all eligibility requirements outlined in this policy.
Non-Returnable Items
The following items and services are not eligible for return or refund unless required by applicable law:
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Used vacuum cleaners
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Used replacement parts
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Installed products
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Products showing signs of use
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Custom-ordered items
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Special-order items
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Clearance or final-sale items (if designated as such)
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Completed repair services
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Diagnostic services
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Labor charges
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Service call fees
Damaged or Defective Products
We carefully inspect products before shipment. However, if your order arrives damaged or defective, please notify us promptly.
Reporting Requirements
To assist with evaluation, please:
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Take clear photographs of the damaged or defective product.
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Retain all original packaging materials.
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Contact us within 7 days of delivery.
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Include your order number and supporting photos.
Submission Email
Claims submitted after the 7-day reporting period or without sufficient documentation may not qualify for replacement, refund, or store credit.
Refund Processing
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved:
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Refunds will be issued to the original payment method used during checkout.
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Refund processing typically occurs within 7 business days after approval.
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Financial institutions may require additional time before funds appear in your account.
Shipping charges are generally non-refundable unless the return is the result of our error or a verified defective product.
Exchanges
Exchanges may be available for eligible products depending on inventory availability.
Customers seeking an exchange should contact customer support for assistance before returning any product.
Exchange requests are reviewed on a case-by-case basis.
Shipping Information
Order Processing Time
0–2 Business Days
Estimated Transit Time
3–5 Business Days
Estimated Delivery Time
3–7 Business Days
Daily Order Cut-Off Time
5:00 PM (PST)
Orders received after the daily cut-off time may be processed on the next business day.
Shipping Method
Standard Shipping
Shipping Region
Currently, we ship only within the United States.
Shipping timelines are estimates and may vary due to weather conditions, carrier delays, holidays, peak seasons, or circumstances beyond our reasonable control.
Verified Business Identity
Trusted & Verified Business
All Vac Vacuums Sales And Service is a verified U.S.-based business serving customers since 1960.
Business Name: All Vac Vacuums Sales And Service
Website: https://allcentralvac.com
D-U-N-S® Number: 05-081-1702
Business Verification: Verified through Dun & Bradstreet Global Business Network
Our verified business identity supports transparency, accountability, and customer confidence throughout our business operations.
Contact Information
If you have questions regarding returns, refunds, exchanges, damaged products, or order-related concerns, please contact us.
All Vac Vacuums Sales And Service
Owner: Matthew Yarbrough
Business Type: Sole Proprietorship
Serving Customers Since: 1960
Website: https://allcentralvac.com
Physical Store Address:
3619 Telegraph Rd
Ventura, CA 93003
United States
Phone: +1 (805) 642-9559
Email: [email protected]
Customer Support Hours
Monday – Saturday
10:00 AM – 5:00 PM (PST)
Response Time
Our customer support team responds to all inquiries within 24 hours during normal business operations.
Changes to This Return & Refund Policy
All Vac Vacuums Sales And Service reserves the right to modify, update, or revise this Return & Refund Policy at any time to reflect changes in business practices, operational requirements, legal obligations, or customer service procedures.
Any updates will become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
We encourage customers to review this page periodically for the latest information regarding returns and refunds.